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Awake docs

The destination needs an approval

Code: egress.needs_approval

What happened

Section titled “What happened”

The policy allows the destination only once someone approves it.

Awake’s answer says:

the box's egress policy allows this destination only with an approval

Why Awake does this

Section titled “Why Awake does this”

Every request a box sends leaves through the Egress Proxy, outside the box, which allows only what your org’s policy names and refuses the rest. The Egress Proxy says more.

What you can do

Section titled “What you can do”

Ask for it in Requests. The answer names who approves it.

In the console: Requests.

Ask for it in Requests. The answer’s approver names who approves it: you, for your own box, where your org lets members allow some sites, or your org’s admins. Once it’s approved, try again.

What your admin can do

Section titled “What your admin can do”

Admins approve requests in Admin → Requests. An Org admin can also allow the destination for everyone in Admin → Policies → Destinations.

For agents

Section titled “For agents”

Tell the person what was refused and why, with this code, and don’t retry in a loop. Don’t try another host, encoding or route to get around a control.

Where Awake records it

Section titled “Where Awake records it”

The Egress Proxy records each refusal, never the request’s data. Org admins and security auditors read the records in the Audit log.

Section titled “Related codes”

Still stuck

Section titled “Still stuck”

Ask your Awake admin. Give them the code, egress.needs_approval, and when it happened.